Skip to content Skip to navigation

Anarchy prevails at BSNL, Guwahati


The Bharat Sanchar Nigam Limited (BSNL) in Guwahati is functioning in complete anarchy. The telephone users and subscribers keep on running from pallor to post for redress of their grievances every day, but there is not a single person, who can assure the removal of anomalies in the functioning of the department.


For instance, a subscriber having telephone connection from BSNL No 0361-2491959 lodged a complaint for repairs of the fault at ‘198’ in the month of May 2010. Since the subscriber is a senior citizen and a freelance journalist, he has got Broadband connection also for his professional activities. Due to faulty telephone neither he was in position to use it nor could he sent any news to the newspapers, he was working for. Every time he tried to know the position or register a fresh complaint on’ 198 ,‘ the tape voice came out as ‘work in progress’. The SDO, Telephone office was contacted several times and the number was noted every time with assurance to ‘look into the matter’, but no relief was rendered. In the meantime, the telephone bill for the uses in the month of May 2010 and advance rental for the month of July 2010 was received and paid in due time, with hope that the department would repair the fault. But his assumption was wrong and the fault remained unattended.


Since the BSNL was interested in getting money without rendering any service, it continued sending bills every month regularly. On June 21,2010, the subscriber wrote a letter to the General Manager, BSNL, Kamrup Telephone District, Guwahati, requesting him to look into the matter and get the telephone fault repaired, but that too was of no avail.. Due to getting no response from any official, the subscriber stopped the payment of telephone bills from July onwards. While trying to register fresh complaint at ‘198’ the reply was ‘already registered’. On October14, 2010, the subscriber addressed another letter to the GM, KTD, Guwahati, requesting him to get the bills raised during July, August, September and October 2010 cancelled, but of no avail. Lastly, the subscriber further wrote to GM, Kamrup Telephone District, Guwahati with a copy to the Chief General Manager,, Assam Circle and sent the letters through ‘Speed Post.’ Getting no reply from all these ‘so called’ senior officials the subscriber approached the Accounts Officer, who of course was kind enough to tell the truth about the official records, which revealed that the telephone was disconnected in the month of August 2010 and the subscriber was liable to clear all dues for getting reconnection of the telephone and broadband. The BSNL did not inform the subscriber about this illegal action taken by it arbitrarily at a time when the services of the telephone were already invalid because of non-repairing of the fault.


Keeping in mind the necessity of the telephone and broadband connection for his use, the subscriber made the payment of the bills due on December,16,2010 ‘for ‘no service availed’. The subscriber informed the SDO, Telephone of the area concerned about the payment, but no action was taken by the people working in the BSNL, Guwahati. And the subscriber feels to be ‘cheated’ by the department. It’s really a blot on the name of BSNL which could not repair a minor cable fault for last seven months. In fact, a total anarchy is prevailing in the Guwahati, BSNL.


Author info

Daya Nath Singh's picture

Journalist; Guwahati Press Club office Secretary

Add new comment

Random Stories

KMSS ultimatum to businessmen

22 Jan 2014 - 9:22pm | AT News
KMSS on Wednesday gave one week’s ultimatum to three land mafias to surrender their cultivable plot. Otherwise, these plots would be occupied.Disclosing this, the peasant body president...

Rainwaters wreak havoc in Guwahati

28 Jun 2010 - 4:43pm | editor
A heavy down pour on Sunday midnight has submerged several places in the city of Guwahati with artificial floods. Roads and byelanes in Chandmari, Lachitnagar, Rajgarh, Nabin Nagar, Anil Nagar and...

Healing fest gathers steam in Kokrajhar

7 Dec 2017 - 7:12pm | AT News
Kokrajhar: More and more people are pouring in to participating in the ongoing prayer and healing festival at Titaguri Bhawanipur ground in Kokrajhar district who keep praying for peace and integrity...

Farewell to arms: 17 rebels surrender before Army

23 May 2008 - 10:58pm | editor
In yet another big blow for ULFA, one more top cadre of the dreaded 27 Battalion Captain Pradip Bora, along with sixteen rebels have surrendered before the Army to Friday with a huge cache of arms...

Other Contents by Author

Gamusas and Japis are two important items in Assam, which are in much demand throughout the year in the state especially during festival seasons and social functions. These items are demanded by the people to honor the guests and honorable persons during each and every event.  However, it has been found that throughout the festival seasons the supply of locally woven gamusas are not according to demand by the customers. The reason behind it is said to be heavy cost of the locally produced items. On the other hand the weavers and traders from other parts of the country take advantage of supplying gamusas at cheaper rates and make more profit despite spending heavy cost on...
Archaeological Survey of India, Guwahati circle, has been trying to take-up the work of repairing of a broken pillar in the Mandap of Hayagriva Madhav Temple at Hajo for a long time. ASI, Guwahati has informed the media through a press note that one of the pillars of ancient temple was broken in three parts due to rusting of the iron dowels holding each other and the other developed cracks due to the same reason and widened more after the earthquake of May 2015. Hayagriva Madhav Temple is a reconstructed temple during the Koch period. The architectural parts of the earlier temple have been used for reconstruction. Different parts of the temple have been used randomly for making the pillars...
There is a generation gap between the signing of Assam Accord on the Independence Day 1985 and the present generation has to face new challenges to compete with the world class people in all spheres of development. The young people are confused over the airing of old issues which have lasted for long 31 years in absence of any solution. The issues pertaining to the Accord have become irrelevant under the present circumstances. The Assam Accord issue is still haunting and confusing the present generation due to absence of a clear picture. The fate of the Accord is not known to the people in general. A few politicians and intellectuals are trying to raise the issues of the accord from time to...
It is an established fact that a person involved in political activities cannot remain in peace till his cherished dreams are fulfilled. This can be noticed through the recent statements of former Assam chief minister, Tarun Gogoi, who has been expressing his views frequently in media against the four months old BJP-led alliance government in the state under the chief minister ship of Sarwanand Sonowal.  He (Gogoi) dares to demand a ‘white paper’ from state government about the steps taken by it to clear the encroachments of forest and other government  lands in the state and also to let the people of the state know, what action it has taken to identify and deport the foreign...
Addressing a huge gathering of residents of Udaypur, Jonakpur and Birubari at Udaypur Kali Mandir complex on Sunday, July 3, 2016, East Guwahati Assembly Member, Siddharth Bhattacharjee, emphasized the need of implementing the vision document of development as envisaged by the Prime Minister Narendra Modi. Speaking at the function organized by Udaypur Yuva Sangha to felicitate him on his success in the recently concluded polls to the state Assembly, he conveyed his thanks to the people of the area for showing their confidence in him. He assured the people that he would not let their confidence go in vain. The meeting was presided over by Dr Phani Borah. Senior citizen of the locality Kartik...
Hardly a few days ago, the Bharatiya Janata Party (BJP) Alliance has taken the reign of Assam administration the results of efforts made by Chief Minister, Sarbananda Sonowal under the guidance of PM Narendra Modi to bring back black money to the state coffer, has started recently with the arrest of Dhemaji Divisional Forest Officer, Mahat Chandra Talukdar by anti-corruption department. For a long time the reports of wildlife crimes were in the air, but the previous state administration ruled by Congress Party under the three-terms  leadership of Tarun Gogoi did not try to take any action. The former Chief Minister Gogoi was under a wrong impression that the people who gave him a...
A study conducted by B Boruah Cancer Institute, Guwahati, has revealed that during a decade from 2001-02 to 2011-12, cancer cases in the north-eastern part of the country have gone up from 5,404 to 8,708. A campaign, namely, Cycle 4 ride can help control this dreaded disease. In order to raise awareness to fight cancer a lady, namely, Marcellna Sangma, is going to lead a Biker Mission to 600 kms long stretch from Guwahati to Bum La Pass, near Indo-China border in Arunachal Pradesh. The ride is scheduled to be flagged off by Dr Amar Chandra Kataki, Director, B Boruah Cancer Institute, on April 21, 2016.Expressing her traumatic experience with cancer, Sangma, who was a cancer patient a decade...
Being disturbed since the first phase of polling for Assam Assembly on April 4 last, the Assam Chief Minister, Tarun Gogoi is finding it difficult to remember the history of Assam agitation propelled by All Assam Students Union (AASU) since the year 1979 to the Independence Day of 1985, resulting in the Assam Accord which was signed between the Assam Government and the movement leaders in presence of erstwhile prime minister, Rajiv Gandhi. Heavy polling beyond 85 percent of the electorate in the second phase also made Gogoi to think over the majority of young and new voters were not the ‘beneficiaries of getting blankets, yarn and mosquito nets’. They are young, energetic, literate and...
Continuing campaigns for Assam Assembly elections have confused the Assam intellectuals to raise vital issues before the future state legislators and improve the quality of political atmosphere affecting the entire society for quite some time. Almost all political parties have started ‘derogatory’ comments against their rivals for attracting the electorates by their acts and objectives about which they are themselves ignorant. The main reason behind such interpretation is lack of knowledge about the real issues on which the political parties are campaigning. Assam as a state of multi-lingual and religious people continued to be disturbed since the year1979, when several organizations under...
Long awaited North East Graduate Congress, an initiative of Education Research Development Foundation (ERDF) is going to be held from February 26 to 28, 2016. This is the only graduate congress in India being organized by University of Science and Technology, Meghalaya (USTM) in association with RIST and supported by the State Bank of India (SBI). The venue of the congress is the USTM campus at 9th mile, Khanapara. Addressing the media persons in Guwahati on February 14, 2016, the USTM spokesperson informed that the three days congress is aimed to enhance all round development and bring out the capabilities of future graduates through various life skill processes to bring out  their...